NABmyVoice - Opinion

I am annoyed today with having 2 phone calls from cash services in regards to EBD bags being 1 or 2 kg's overweight. If the bank is not going to provide branches with scales, how are we to determine the correct weight of each bag if Brinks are going to be so pedantic about it. Being at a large branch with a lot of coin banking, it makes it awkward to determine the weight as well as having enough room in the brinks safe to hold a large number of bags. What has frustrated me the most is the fact that Cash Services have advised if it happens again our bags will not be collected. If this is the case then they need to provide us with a means of being able to determine the weight.

Submitted By: Anonymous - Retail Banking (QLD)
Response:
Thankyou for taking the time to log your opinion via NABmyVoice.

As a general rule Cash Services only contact branches as a courtesy, and this is predominantly to ensure that the branch is not disadvantaged in the future (ie Brinks crew decide not to collect the Transit bags) and as a result the branch is instructed to count the EBD bags themselves.

With respect to your below comment, I must re-iterate the current policy which clearly defines the weight limitations for both EBD bags and Transit Bags, and this policy has been created to ensure that we comply with the OH & S obligations, for both our staff and the Brinks road crews. Not to mention the contractural arrangements in place between ourselves and Brinks, hench the importance of compliance.

The weight limitations are best described as:

EBD Bag - Maximum weight of the bag is described as $100 in silver coins, or $300 in gold coins. This restriction is clearly marked on the front of the EBD bags. Any evidence of non-compliance should be addressed by the Relationship Manager.
Transit Bag - Maximum weight of transit bag is defined in GEX 124 as, equivalent to three calico bags of $0.50 coins, or a total amount of cash less than $200,000. Additionally a Transit bag should not contain more than 15 EBD bags.

I am sure you will agree that the above definitions provide sufficient clarification.

In summary I understand that 6-7 Transit bags despatched by your branch on the day in question were in excess of the above weight restrictions, and the non - compliant aspect was escalated by the Brinks crew to Cash Services, who in turn contacted your branch to explain the importance of ensuring the procedural compliance.

Please feel free to contact me should you require further assistance and/or clarification.

Regards,
Paul Wolf
Business Continuity & Operations Manager
Customer Service & Delivery
29/04/2005

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